Knowledge base
Getting Started
What is JB Reseller portal page
How can I manage customer's licenses?
Where can I check the product requirements and get product support?
How can I promote JetBrains products?
What is JetBrains Marketplace?
Permissions matrix
Subscription Licence Model
What is the difference between perpetual licenses and subscriptions?
What is a "Perpetual fallback license"?
What are the benefits of the subscription scheme for customers?
To which JetBrains products do subscriptions apply?
What products are staying on the license model?
What is the "All Products Pack"?
What are the benefits of an “All Products Pack” subscription?
May one person use the same license on several computers?
What has changed in .NET tools licensing?
How can partners purchase Space?
How can partners purchase YouTrack InCloud?
Upgrades and Transition
Can customers who still use perpetual licenses renew their upgrade subscriptions?
Where can customers download the latest (or previous) versions of our products?
Does JetBrains support previous versions of its products under the subscription model?
Can a customer co-term subscriptions so that they only have one renewal date?
Are volume discounts available with the new licensing model?
How do we handle Government, Education, and other customers who are unable to make use of electronic delivery or web-accessed software?
Does the subscription model require customers to have Internet access?
Do customers still receive a license key to activate their license?
Payment Terms, Pricing, Discounts
What does the discount in the quote mean if a customer wants to switch their license?
What is a Continuity discount?
Do you offer subscriptions for two or three years?
How can I pay JetBrains?
Are refunds available?
How to request a refund through the partner portal?
Licensing, Territory, and Legal Matters
Licensing, Territory, and Legal Matters
- Why can we, as a reseller in the ROW region, not sell licenses to the US?
- When and under which conditions can the Channel Agreement be terminated?
- How can we ensure that customers do not use their licenses in any restricted territories?
- Can we receive a letter of authorization for one of our own partners/resellers?
- Is it possible to receive an official letter authorizing us to sell JetBrains products?
- What is a consent form for end users and resellers for postpaid services?