How can we help?

Knowledge base

Getting Started

What is JB Reseller portal page

How can I manage customer's licenses?

Where can I check the product requirements and get product support?

How can I promote JetBrains products?

What is JetBrains Marketplace?

Permissions matrix

Subscription Licence Model

What is the difference between perpetual licenses and subscriptions?

What is a "Perpetual fallback license"?

What are the benefits of the subscription scheme for customers?

To which JetBrains products do subscriptions apply?

What products are staying on the license model?

What is the "All Products Pack"?

What are the benefits of an “All Products Pack” subscription?

May one person use the same license on several computers?

What has changed in .NET tools licensing?

How can partners purchase Space?

How can partners purchase YouTrack InCloud?

Upgrades and Transition

Can customers who still use perpetual licenses renew their upgrade subscriptions?

Where can customers download the latest (or previous) versions of our products?

Does JetBrains support previous versions of its products under the subscription model?

Can a customer co-term subscriptions so that they only have one renewal date?

Are volume discounts available with the new licensing model?

How do we handle Government, Education, and other customers who are unable to make use of electronic delivery or web-accessed software?

Does the subscription model require customers to have Internet access?

Do customers still receive a license key to activate their license?

Payment Terms, Pricing, Discounts

What does the discount in the quote mean if a customer wants to switch their license?

What is a Continuity discount?

Do you offer subscriptions for two or three years?

How can I pay JetBrains?

Are refunds available?

How to request a refund through the partner portal?

YouTrack Sales FAQ for Resellers

YouTrack versions through resellers

YouTrack pricing and licensing

Helpdesk