What is the process of the YouTrack Cloud cancellation?

Customers can cancel their YouTrack Cloud subscription at any time. It can be done manually by them through their JetBrains Account or by request to the support team.

It will be automatically removed if they don't use YouTrack for a while. The timeframe for removal depends on your plan: 1.5 months for trial plans, 3.5 months for free plans, and 6.5 months for paid plans. We'll keep a backup of the customer’s data for up to 6 months after removal, just in case you decide to return.

Customers receive relevant email notifications in advance, which include all necessary info about timing, backups, and a description of the option to delete all data immediately, including backups, by contacting the YouTrack support team. We store backup copies for six months after deletion, and we are not able to restore them after the end of this period.