How to request a refund through the partner portal?

Refund requests will be either accepted or rejected by our sales representatives based on the following conditions:

• Refunds are available for partner orders in the Executed and Activated states if no more than 30 days have passed since the execution of the order.
• No more than 1 refund request is available per order.
• If a refund request comes from the end user, proof of the customer's request must be attached to the email.
• Only administrators can make the refund request.

You will find the refund request form in the order section. You can ask for a full or a partial refund. If your request doesn’t meet the above conditions, a refund will not be available and your request will be denied. 

You will also be required to provide full details of the person requesting the refund and confirm that you are authorized to make such a request. 

Refund requests will be processed within the same time frame as other inquiries.